FAQs
Shipping & Delivery
Q: How long does it take for my order to be delivered?
Our standard delivery times for in-stock items are:
- To East Malaysia: 2 to 4 business days
- To Peninsular Malaysia: 3 to 6 business days (via courier)
Delivery days: Monday to Friday (excluding weekends and public holidays).
Note: You will receive an email notification once your order is shipped!
Q: How can I update my shipping address?
Log in to your account → Click on “Shipping Address” → Edit your shipping address here.
Q: Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email containing a tracking number and instructions to track your package.
Online Orders
Q: What is the transaction currency for products?
All transactions will be conducted in MYR (Malaysian Ringgit).
Q: How do I place an order on the website?
Steps to place an order:
- Click the “Add to Cart” button on the products you wish to purchase.
- Click “Checkout” to proceed with your payment.
- Log in to your account using your email and password. If you don’t have an account, you’ll need to register before proceeding.
- Select your shipping method and confirm your shipping address.
- Click “Confirm Order” to complete your purchase.
Q: Can I cancel an order I’ve already placed?
Yes, but only if the order is still in "pending" status.
Send an email to [support@samudah.com] with the subject “Request to Cancel Order.”
Orders that are already shipped or in the shipping process cannot be canceled.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 7 days of purchase. Please refer to our Return & Refund Policy page for detailed instructions.
Contact us before initiating a return.
If you have any questions, email us at [support@samudah.com] or call [6018-278 9000]. We’ll assist you as soon as possible!
Account Management
Q: I forgot my account password. What should I do?
- Click “Forgot Password?” and enter the email address registered with your account.
- A verification token will be sent to your email. Use the token to set a new password.
Payment
Q: What payment methods are available?
Fiuu supports: Online Banking, E-Wallet, Debit Cards, and Credit Cards.
Used Product Policy
Q: What are Used Products?
Used products include items that may have been owned by other customers. These include Open Box items, Refurbished products, or items with signs of usage.
Q: What categories of used products are available on Samudah?
Currently, we offer used products such as Smartphones.
Q: How do I find used products?
You can search for used smartphones under the "All Categories" dropdown on the homepage.
Q: What is the return policy for used products?
The return policy for used products is the same as for new products. Please check our Refund Policy page.
Q: Is there a warranty for used products?
Yes, all used products come with:
- Hardware Warranty: 3 months
- Software Warranty: 12 months
- Accessories Warranty: 1 month
Other Questions
Q: I still have doubts!
We’re sorry the FAQ page didn’t answer your question. Please email us at [support@samudah.com] or call us at [6018-278 9000], and we’ll be happy to assist!
