Membership FAQ
Q: What is Samudah Membership?
A: Samudah Membership is our loyalty program designed to reward our valued customers for their continued support and purchases.
Q: How do I become a Samudah Member
A: Simply sign up for an account on our website to automatically qualify as a Elite Member.
Q: Do we can withdraw the balance out after top up into Samudah App ?
A: No, after top up the money into Samudah App E-wallet at our store's counter it cannot withdraw anymore.
Q: What are the benefits of Samudah Membership?
A: As a Samudah Member, you'll earn Reward Points for every purchase, which can be redeemed for discounts on future purchases. The more you shop, the more rewards you earn!
Q: When can I redeem member points?
A: Members must collect at least 500 member points first after redeem it.
Q: How do I earn Reward Points?
A: As a Elite Member, you will earn 1 Reward Points for every RM1 spent on our website.
Q: How do I redeem my Reward Points?
A: When you are ready to checkout your cart, you can easily redeem your Reward Points after you have collect at least 500 points.
- Elite Member: 100 Reward Point redeem RM1.
Example Calculation for ELITE Member:
If you have 1000 points and your order subtotal is MYR 100, you can redeem exactly MYR 10 from your points (since 10% of MYR 100 is MYR 10).
This means you will get a MYR 10 discount for your 1000 points.
Q: Do my Reward Points expire?
A: No, your Reward Points do not expire, so you can accumulate them over time and redeem them whenever you wish.
Q: Can I transfer my Reward Points to another account?
A: No, Reward Points are non-transferable and can only be used by the account holder.
Q: How can I track my Reward Points balance?
A: Your Reward Points balance will be displayed in your account dashboard on our website, or you can download the Samudah Mobile App to check your current Points balance.
Q: Where can I find more information about Samudah Membership?
A: For further inquiries or assistance regarding Samudah Membership, please contact our customer support team at [6018-278 9000].
