Membership FAQ
Q: What is Samudah Membership?
A: Samudah Membership is our loyalty program designed to reward our valued customers for their continued support and purchases.
Q: How do I become a Samudah Member?
A: Simply sign up for an account on our website to automatically qualify as a Silver Member.
Q: What are the benefits of Samudah Membership?
A: As a Samudah Member, you'll earn Reward Points for every purchase, which can be redeemed for discounts on future purchases. The more you shop, the more rewards you earn!
Q: How do I earn Reward Points?
A: As a Silver member, you earn Reward Points for every RM1 spent on our website. The earning rates for each membership level are as follows:
- Silver Member: 1 Reward Point per RM1 spent.
- Gold Member: 1.25 Reward Points per RM1 spent.
- Platinum Member: 1.5 Reward Points per RM1 spent.
- Diamond Member: 2 Reward Points per RM1 spent.
Q: How do I redeem my Reward Points?
A: When you are ready to checkout your cart, you can easily redeem your Reward Points.
The maximum percentage of your order subtotal that can be covered by points depends on your membership level:
- Silver Member: 10% of your order subtotal.
- Gold Member: 20% of your order subtotal.
- Platinum Member: 30% of your order subtotal.
- Diamond Member: 40% of your order subtotal.
Example Calculation for Silver Member:
If you have 1000 points and your order subtotal is MYR 100, you can redeem exactly MYR 10 from your points (since 10% of MYR 100 is MYR 10).
This means you will get a MYR 10 discount for your 1000 points.
Q: Do my Reward Points expire?
A: No, your Reward Points do not expire, so you can accumulate them over time and redeem them whenever you wish.
Q: Can I transfer my Reward Points to another account?
A: No, Reward Points are non-transferable and can only be used by the account holder.
Q: How can I track my Reward Points balance?
A: Your Reward Points balance will be displayed in your account dashboard on our website, or you can download the Samudah Mobile App to check your current Points balance.
Q: How do I upgrade my membership level?
A: You can upgrade your membership level by accumulating the required number of Reward Points as outlined in our membership terms and conditions.
Q: Where can I find more information about Samudah Membership?
A: For further inquiries or assistance regarding Samudah Membership, please contact our customer support team at [6018-278 9000].
